Privacy Policy

Information We Collect

We collect information that you voluntarily provide when using our services, including personal details shared during registration, consultation questionnaires, and ongoing communication. This encompasses your name, email address, age range, dietary preferences, health considerations relevant to nutrition planning, and wellness goals.

Additionally, we automatically gather certain technical information through your interaction with our website, such as browser type, device information, IP address, and usage patterns. This helps us improve our services and ensure optimal user experience across different devices and platforms.

How We Use Your Information

Your personal information enables us to create personalised meal plans, wellness recommendations, and educational content tailored to your specific needs and preferences. We use this data to deliver our core services, communicate important updates, and provide customer support when requested.

We also utilise aggregated, anonymised data to improve our service offerings, develop new features, and conduct research into nutrition and wellness trends. This helps us serve our community better while maintaining individual privacy. We never sell your personal information to third parties.

Data Protection and Security

We implement robust security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our systems employ industry-standard encryption, secure data transmission protocols, and regular security audits to maintain the highest level of data protection.

Access to your personal information is restricted to authorised personnel who require it to provide our services. All team members receive comprehensive training on data protection principles and are bound by strict confidentiality agreements to ensure your privacy is respected at all times.

Sharing and Disclosure

We do not sell, trade, or rent your personal information to outside parties. We may share limited information with trusted service providers who assist in delivering our services, such as payment processors or email delivery services, but only under strict confidentiality agreements that mirror our own privacy commitments.

In rare circumstances, we may be required to disclose information if legally mandated by court order, regulatory requirement, or to protect the safety and security of our users or the general public. We will always seek to notify you of such requests where legally permissible.

Your Rights and Choices

Under UK data protection laws, including the General Data Protection Regulation, you have significant rights regarding your personal information. You may request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your data where legally permissible.

You can also object to certain types of processing, request data portability, or withdraw consent where our processing relies on your consent. To exercise any of these rights, please contact our data protection team, and we will respond within the legally required timeframe.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Essential cookies are necessary for basic functionality, while optional cookies help us understand user behaviour and improve our services.

You can control cookie preferences through your browser settings or our cookie management tools. Please note that disabling certain cookies may affect the functionality of some website features, though core services will remain accessible.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive accounts may be archived or deleted after extended periods of non-use, with appropriate notice provided.

When data is no longer needed, we ensure secure deletion or anonymisation using industry-standard methods. Backup systems may retain data for additional periods for disaster recovery purposes, but this data remains subject to the same privacy protections.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications or prominent website notices, giving you time to review and understand the modifications.

Your continued use of our services after policy changes indicates acceptance of the updated terms. We encourage regular review of this policy to stay informed about how we protect your privacy and handle your personal information.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data handling practices, please contact our privacy team. We are committed to addressing your enquiries promptly and transparently, ensuring your privacy rights are fully respected and protected.